My iPod has been acting weird lately. I had to "restore" it a couple of times; it freezes up occasionally; and finally it stopped working altogether (it wouldn't complete the "restore" cycle). I called Tech Support and the guy walked me through several attempts to fix it. Finally he told me that I need to send it in to be repaired or replaced. I've only had it for six months, but I'm glad that I bought the Apple Care Plan.